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Job vacancy

Support Care Coordinator (North England Care Coordination partnership: new ways to tackle serious stress in veterans, their carers and families)

Job type Full time, permanent 
Job title Support Care Coordinator (North England Care Coordination partnership: new ways to tackle serious stress in veterans, their carers and families)
Experience Proven experience of working with complex individuals to provide support, Proven stakeholder management skills, Competency in Microsoft applications including Word, Excel, and Outlook.

Job Purpose:     

To deliver face-to-face care coordination to complex veterans, their families and carers as part of the North England Care Coordination partnership (NCCP).

To engage with local healthcare and key support service organisations who will assist in identified support and create essential pathways for those to access the appropriate services.

Primary Responsibilities:

To seek out hard to reach individuals who may have disengaged with support services

To work with veterans, their carers and families so as to support the family unit

To be embedded within the NHS veteran NHS and CTS services (50% of time) so as to generate referrals and report  back on progress with service users

To utilise and develop the local network of appropriate organisations who may be working with service users who would benefit from the NCCP

To undertake holistic assessments, working with the service user, to design a personalised care plan; identifying support needs to ensure maximum engagement in improving health and well-being
To provide service users with continuity and a co-ordinated experience of care, remaining point of contact throughout the individual’s journey
To establish and maintain effective liaison with stakeholders including health, voluntary, social and education resources, attending relevant meetings as necessary
To work in partnership with all voluntary and community organisations to build a comprehensive database of local resources
Work effectively alongside colleagues who provide support to the veterans and their families
Ensuring all reporting requirements are met
To keep records of your work and adhere to confidentiality, information sharing protocols and provide monitoring information as required

To ensure that the programme meets WWTW professional standards and the reporting requirements
Undertake relevant training and development as and when identified

Key Skills, Qualifications and Experience Essential: 

  • Proven experience of working with complex individuals to provide support
  • Proven stakeholder management skills
  • Competency in Microsoft applications including Word, Excel, and Outlook
  • Excellent verbal and written communications skills
  • Ability to initiate and manage influential external relationships
  • Attention to detail
  • Superior organisational skills
  • Works Well to deadlines and under pressure
  • Driving License and access to a car
  • A full DBS will be required


  • Empathy with  vulnerable Armed Forces veterans and an understanding of the challenges they face in overcoming barriers to successful transition
  • Experience or knowledge of working with the third sector

If you are interested in applying for this post, please read our privacy policy carefully so that you understand how we use your information.

Our key values 

We have 5 key values, which our people working within Walking With The Wounded share and adhere to. 

Our values represent and underpin the way we conduct and work with each other on a day-to-day basis within the sector and ex-forces community.  

Client First

It’s why we do this:

‘to support those who served’


We will collaborate across teams, the sector and the ex-forces community – nationally and internationally – to lead in the development and delivery of services provided to those who served.


We understand that respect must be earnt and not taken as a given. We recognise that everyone at the charity has something to contribute.


We are all empowered to deliver the very best for those we support and encouraged to think big, demonstrating best practice across the sector.


We strive to always be honest and have a moral compass, to ourselves, those we work alongside, and our clients.

Walking With The Wounded promotes family friendly flexible working opportunities where operational needs allow, is an equal opportunities employer and is committed to promoting and protecting the physical and mental health and well being of its staff.

To apply, click here